Definition
Discipline that designs the complete system supporting a service experience: what the customer sees (frontstage), what they do not see (backstage), the people, the processes, the systems, the policies. While CX focuses on what the customer experiences, Service Design focuses on how to make that experience happen and sustain it operationally.
Relationships
Concepts linked to this one by a real relationship in the glossary. Hover over each one to see why it's related.